Nicholas Johnson Big Dead Place pgs.217-232
Friday morning I step into Carmike Cinemas dreading the long day ahead of me. Before I can even make it to the break room I see a sign that says “MANDATORY STAFF MEETING FRIDAY MAY 27TH 2009”. That’s today. My sister Janelle, best friend Jen, and I immediately think about what happened last night that we missed. We bet someone got fired. Maybe Nasya, the manager, fussed at somebody for closing imporperly. Whatever it is that happened we were ready to hear what happened. We see all the managers, Nasya, Janet, and Will walk to the lobby in full force, clipboards, and stearn looks on their faces. Nasya says, “Alright everyone it’s time for this meeting to get started.”
Nasya: We are here this morning to talk about some things that have been going on around the theater that are inappropriate.We have decided to go over some things that you all learned from trainging that have seemed to slip your mind these past few days. First, everyone knows that when you have a customer who is upset with something to refer them to a manager. There is no need for you to stand there and get fussed at because the popcorn was stale, or that theater 9 is too cold. If you have an issue with a customer find a manger and we will handle it. If there is not a manager on the floor call upstairs. Plain and simple.
Jen: But when we can’t find a manager on the floor we call upstairs and we get no answer. What are we [supposed] to do then?
Janet: Well then someone must be busy working on the projectors or something. If it is a problem let them know a manager will be with them shortly.
Paris: But what if it is as simple as them wanting a refund on a ticket or on food? Can we not just give them their money back and you guys come down and handle it when you get the [free] time?
Will: No you must have a manager to handle things like that. It is very important that you get a manager as soon as possible. Now that is the porcedure and we are moving on. Alright last night we had to fire some people because they let their friends into the movie for free. We all know that on the weekends friends and family have to pay for a movie because it is our busiest time at the theater. Now as from now on family or friends are not able to see a movie for free anytime of the week.
Janelle: Wait a minute. You mean to tell me if my mama wants to come see a movie she has to pay? Are you kidding me?
Nasya: No this is a rule all the managers feel is best.
Mike: You guys let your friends in free all the time. Is that going to stop?
Me: (whispers to Jen) HA I’ll believe it when I see it. You guys make the rules for us to follow but it’s ok for you to break the rules because you are the manager. That a lot of [bull] crap.
Nasya: That is all for today. Any questions?
Janet: Ok now everyone we want you to sign this agreement that you know the rules and if we find you going against the law of Carmike Cinemas you will be terminated.
Jen: Are you [freaking] kidding me? We have to sign a contract now?
Janelle: Wow this is so stupid. We have to do all this while the managers sit on their asses doing nothing. This [pisses] me off.
Janet: I know it sounds stupid but it’s for you. Alright have a good day.
Well this is a great way start to our day at Carmike Cinemas. Let’s see how long it will take for one of the managers to break rule number 1.